Managed IT Services

Simple IT services solutions that works with your existing infrastructure.

Businesses need a strategic IT partner to succeed. A partner that can easily and efficiently improve their overall IT performance without increasing their cost. E-Merge Technologies can become that technology partner for your business.

Technology has become the most important factor impacting organizations. From small businesses to large enterprise; with technology, organizations can generate new business values, deliver new services, and even capture new markets. The question is; is your IT roadmap designed to take advantage of cost effective and smart business solutions and services available to the big enterprises?

Businesses are now taking advantage of out-sourced IT services, as most outsourcing arrangements deliver a broader range of expertise than in-house hires; Instead of relying on an in-house programmer or engineer to manage you network part-time while also juggling the skills they were actually hired for, you can tap into our pool of engineers to supply experienced support across a range of IT skills; from server management, networking equipment, business solutions development, and more.

By first understanding your technological goals, we can save you valuable time and money on your IT needs by offering the following services

“Whether on-premise or in-cloud, our managed server services provides round-the-clock server management”

We identify and fix problems before they even happen, saving your business the cost associated with server downtimes and delays.
Our managed server service delivers the following:

  • Monitoring: We are able to use predictive monitoring tools to spot trends and create plans for scaling of hardware, connectivity, resources, CPU, storage, and more.
  • Administration: We help manage non-critical actions like adding and removing users as needed using remote serve management tools.
  • Maintenance: Software, firmware, driver updates and patches.
  • Backup and Disaster Recovery: daily off-site backup of your critical data over a highly secure connection, and the recovery of your data in the shortest possible time.

“Improve the availability of your network with performance and optimization services from our highly trained network personnel”

We provide proactive network monitoring, deep packet analysis, and real-time visibility into the traffic on your network, with threat detection and prevention.

Our managed server service delivers the following:

  • Real-time Monitoring – our comprehensive reporting provides granular data on traffic usage per application, user, and link, which will help in infrastructure planning.
  • Security – We secure your network infrastructure by monitoring and maintaining your firewall, VPN, and perimeter security devices
  • Connection/Internet Optimization – We maximize your internet connectivity by bonding and aggregating your internet links, and also implement internet use policies per application, user, or group.
  • WAN/LAN Optimization – We guaranty quality-of-service per protocol, application, or links across remote offices.

“Maximize staff productivity while reducing desktop and laptop downtime”

Moving to a new office? or rolling-out a new operating system? take advantage of our end-to-end enterprise class Desktop Planning and Management service for small businesses.

By implementing IT best practices in desktop standardization, we are able to help our clients lower their TCO (Total Cost of Ownership) by simplify their desktop management.

Our desktop management solution includes the following:

  • Onsite/Remote Desktop support – We create branded internal self-help portals, with optional remote service request management and tele-service, offering an efficient Help Desk ticketing system that will create minimal disruption to your business.
  • Desktop imaging and provisioning – We standardize operating system images by offices, departments, or groups, and provision desktops on-the-fly.
  • Application license management – from procurement, to software distribution, application packaging, to centralized patch management, we provide a complete software management service.
  • Hardware inventory – we help clients procure IT devices and genuine parts, and track IT assets as they move across departments and offices.

Our Desk-side support for problems requiring an on-site visit, will have our team of dedicated technicians showing up with the right parts and seeing that the problem is resolved with minimal impact on business.

“Eliminate the complexities and uncertainty on your next purchase. Take advantage of our Device Procurement Service”

Given the complexities in buying devices certified for particular infrastructures or applications, E-Merge Technologies has developed an efficient process for procuring and authenticating devices for clients.

Be it mobile, desktops, printers, servers, or network devices, we have partnered with OEMs and distributor, creating a process that dramatically reduces the administrative burden on clients while providing cost control on every purchase.